FAQs

What services does Saving Grace Homecare provide?

We provide non-medical in-home care services including personal care, companionship, assistance with daily living activities, and support that helps clients remain safely in their homes.

Do you accept Medicaid Waiver programs?

Yes. Saving Grace Homecare participates in Georgia Medicaid Waiver programs. Services must be approved through Medicaid before care can begin.

How does Medicaid Waiver approval work?

The Medicaid Waiver approval process is handled on the client’s behalf by a case manager or state agency.
Once approved, the case manager sends an authorization to Saving Grace Homecare outlining the approved services and hours. We cannot start services until authorization is received.

How long does the Medicaid approval process take?

Approval timelines vary depending on the program, eligibility, and state processing. Your assigned case manager can provide the most accurate timeline.

Can services start before Medicaid approval?

No. Medicaid requires written authorization before services can be provided or billed.

Will I have the same caregiver?

We strive to provide consistent caregivers whenever possible. However, coverage may vary due to availability, scheduling, or client needs.

What happens if I’m hospitalized?

If a client is hospitalized, services must be paused, as Medicaid does not allow billing during hospital stays. Please notify us immediately so services can resume appropriately once the client is discharged.

How do I refer a client?

Referrals can be sent directly to our office at admin@savinggracehomecare.com along with the client’s authorization, care plan, and approved service hours.

When do services begin after referral?

Services begin once we receive all required documentation, including Medicaid authorization and a signed service agreement.

How do you communicate changes or concerns?

We maintain ongoing communication with case managers regarding attendance, changes in condition, hospitalizations, and service concerns.

Are caregivers properly screened and trained?

Yes. All caregivers undergo background checks, orientation, training, and ongoing compliance monitoring in accordance with state and Medicaid requirements.

How do I apply to work with Saving Grace Homecare?

You can apply through our website or by contacting our office directly. All positions require background screening and training.

Can I work before my onboarding is complete?

No. Caregivers must complete all onboarding requirements and be officially cleared before providing services.

What if my client is hospitalized or unavailable?

Caregivers must report hospitalizations, cancellations, or client unavailability immediately. Medicaid does not allow billing for services during hospital stays.

How am I paid?

Caregivers are paid based on approved hours worked and documented through required timekeeping systems.

Who do I contact with questions or concerns?

You may contact the office during business hours for scheduling, payroll, or care-related questions at (678)-820-8062 or email at admin@savinggracehomecare.com